Enterprise IT Support & Managed Services

Ensure 24/7 availability for your critical systems. We provide expert maintenance, proactive security, and continuous monitoring for Oracle and Middleware environments.

Comprehensive Support Solutions

Oracle Database Management

Performance Tuning

SQL optimization and instance tuning to ensure your database handles peak loads without latency.

Upgrades & Migration

Seamless version upgrades and patching (CPU/PSU) to keep your Oracle environment secure and compliant.

Disaster Recovery

Robust backup strategies (RMAN) and Data Guard implementation to prevent data loss.

Middleware Ops & Stability

App Server Maintenance

Routine health checks and configuration management for JBoss EAP, Tomcat, and WebLogic.

Deployment Support

Assisting your dev teams with application rollouts and troubleshooting deployment failures.

Incident Resolution

Rapid root-cause analysis (RCA) and troubleshooting to restore service during critical outages.

Security & Governance

Security Audits

Regular audits to detect vulnerabilities and ensure compliance with industry standards.

Access Management

Managing user roles, privileges, and secure authentication protocols to prevent unauthorized access.

Compliance Reporting

Detailed reporting on system health and security patches to satisfy internal and external audits.

Why Choose Mars IT?

24/7 Availability

Round-the-clock monitoring and rapid incident response for your mission-critical systems.

Certified Experts

Support delivered by certified Oracle OCPs and Middleware specialists with deep troubleshooting expertise.

Proactive Maintenance

We fix issues before they become outages through continuous system monitoring and health checks.

Zero Data Loss

Rigorous backup strategies and disaster recovery protocols to guarantee total data integrity.

How We Handle Support

01

Ticket & Triage

You report an issue via our portal. We instantly classify severity and assign a specialist.
02

Diagnosis

Our engineers analyze logs and environment metrics to identify the root cause.
03

Resolution

We apply the fix, test for stability, and restore full service operations.
04

Report & Optimize

We provide a detailed incident report (RCA) and recommend steps to prevent recurrence.
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